Managing Channel Shift

Discussion table

Learn from
About the session

Government organisations are faced with legacy and emergent delivery channels which can be complex and expensive to maintain.

Join us for insights from the experience of our discussion table co-hosts as we ask:

  1. What blend of analogue and digital service channels is appropriate for different use cases - and why?

  2. How do managers safeguard access to ensure that channel shift makes services more inclusive, not less?

  3. How quickly is citizen demand shifting to lower cost delivery channels? How can we make service delivery sustainable for all users?