Future Delivery Models

Discussion table

Learn from
Philippa Manley

Deputy Director of Projects & Digital Service


Responsible for delivering and optimising HMPO’s Digital Services through projects, suppliers and building internal capability

Surinder Komal

Director General


Responsible for Enterprise Architecture, application portfolio management and Government-wide products and Solutions.

About the session

What opportunities are there for services to be delivered differently as a result of shifting citizen requirements and new technical capabilities?

Join us for insights from our discussion table co-hosts as we ask:

  1. There's ambition for unprecedented cooperation between government, the community and other stakeholders in the Levelling Up Whitepaper. How will this shape future delivery models?

  2. Research from the Demos think tank suggests that citizens want a less transactional, and more relationship-based service model. How have user needs and expectations changed - and what opportunities to do things differently does this open up?

  3. What’s the vision for service delivery in your organisation - and what is the ideal structure for delivering this vision?