About the session
'Delivery is the strategy', was the ethos behind the formation of the Government Digital Service - and any discussion of transforming government needs to be rooted in outcomes.
Join our discussion table co-hosts as they ask (and answer):
- How should we measure performance when public services are complex, and there is a time lag between investment and outcomes?
- How do we scale up delivery while maintaining high levels of service?
- How do we balance process, task and project completion metrics, against user assessment?