Discussion table

Learn from
Tammy Lillie

Chief People Officer


About the session

'Delivery is the strategy', was the ethos behind the formation of the Government Digital Service - and any discussion of transforming government needs to be rooted in outcomes.

Join our discussion table co-hosts as they ask (and answer):

  1. How should we measure performance when public services are complex, and there is a time lag between investment and outcomes?
  2. How do we scale up delivery while maintaining high levels of service?
  3. How do we balance process, task and project completion metrics, against user assessment?