What are the real ways to shift cultures to achieve better delivery outcomes?

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The chance to make a difference in people’s lives is a crucial motivator for civil servants – but it’s not always something they do directly. Instead, between civil servants and the fellow citizens they serve, there often lies a chain of people and organisations through whom change is enacted. How do you craft a constructive working relationship between Government and Suppliers based on common goals and able to do things together? What are the real ways to shift cultures to achieve better delivery outcomes?