Service Automation

Discussion table

Learn from
Simon Body

Chief Technology Officer


Oversights Parliament modernisation and digital transformation plans.
Rachel Lane

Principal Head of Global Contact Centre Strategy


Rachel leads the contact centre practise for Medallia
About the session

How self-service automation can better serve customers in a personal, yet cost-effective way?

Join us for insights from the experience of our discussion table co-hosts as we ask:

  1. What are the issues we can solve with service automation, and how does that influence your choice of tools?

  2. What impact has self-service had on your service workload - and what are your projections for the future?

  3. How are you integrating ‘digital assistance’ alongside service automation?