Service Automation

Discussion table

Learn from
Simon Body
Simon Body

Chief Technology Officer

Co-Host

Oversights Parliament modernisation and digital transformation plans.
Rachel Lane
Rachel Lane

Principal Head of Global Contact Centre Strategy

Co-Host

Rachel leads the contact centre practise for Medallia
About the session

How self-service automation can better serve customers in a personal, yet cost-effective way?

Join us for insights from the experience of our discussion table co-hosts as we ask:

  1. What are the issues we can solve with service automation, and how does that influence your choice of tools?

  2. What impact has self-service had on your service workload - and what are your projections for the future?

  3. How are you integrating ‘digital assistance’ alongside service automation?